FAQ's

Yes! At Simply Glass & Glazing, all of our glaziers are fully certified and our public liability insurance cover is up to $10 million.

At Simply Glass & Glazing all of our glaziers are fully qualified with a certificate III in glass & glazing. We are fully insured, police checked and have a minimum of 10+ years experience in the trade. Our business is family owned and operated and all glaziers have successfully completed their working with childrens check. Lastly, all of our products come with a full manufacturer's warranty.

Yes, all of our products include a 100% manufacturers warranty and we also warrant all of our workmanship for a full 12 months.

We service all areas around Melbourne. Suburbs we frequently service include:

• Aberfeldie
• Airport West
• Ascot Vale
• Avondale Heights
• Essendon
• Essendon Fields
• Essendon North
• Essendon West
• Gladstone Park
• Glenroy
• Gowanbrae
• Keilor
• Keilor East
• Keilor Park
• Kilmore
• Maribyrnong
• Moonee Ponds
• Niddrie
• Oak Park
• Pascoe Vale
• Pascoe Vale South
• Strathmore
• Strathmore Heights
• Tullamarine

  1. You will generally provide us with your details, along with a few photos and a brief description of what you'd like done.
  2. We will then generate an estimate or official quotation based on your requirements.
  3. Once you accept your quote, a deposit will be required to book your job and for us to order the materials (generally 50%).
  4. We will contact you to arrange a suitable time/date to complete your installation. We may need to visit your premises for a final measure.
  5. Once your materials/glass are ready, we will contact you to confirm the time/date for your installation.
  6. We will carry out your installation and once complete, the balance payment will be due.

All of our glass either meets or exceeds the Australian Standard AS2047 & AS1288. We use safety glass where required and the appropriate thickness of glass for basic windows replacement.

Window replacements can be completed the same or next day whereas single glazed custom glass such as toughened glass can take up to a week. Double glazed products are typically available within 1 - 2 weeks.

We will contact you to discuss a convenient date and time for us to complete your glass replacement and installation. Alternatively, we can refer you elsewhere.

We are currently operating remotely and as a mobile service. We can discuss your requirements over the phone or email you a quote very quickly and efficiently. If required, we can come to your home/office for a free measure and quote.

Simply Glass & Glazing will be able to assist you in choosing design and colour options to suit your requirements as well as the appropriate glass required to suit your needs.

This depends on the type of work required, however standard glass replacements generally take between 1- 2 hours to fully complete.

All glass will be replaced to your requirements. We will do our best to either match your existing glass exactly or closely match it if this is not possible.

Double glazing provides a number of real benefits, including noise reduction, energy efficiency, condensation reduction, extra strength, security and durability. It can also contribute to an increase in property value.

The short answer is no. Pet doors require a hole in the glass and performing this on your existing glass is dangerous and will cause it to explode. We will measure and custom make your toughened glass in accordance with the Australian Standard AS2047 & AS1288 to fit your new pet door.

We offer a range of services including window replacement, double glazing, frameless and semi frameless shower screens, mirrors, glass table tops, pet doors and silicone sealing.

Yes, our team is able to provide prompt service and fast glass replacement. Please contact us for availability.

We supply and install all kinds of glass required to suit your needs, including double glazing, single glazing, obscured glass, safety glass and a variety of coatings.

Yes, we offer all custom sizes and shapes to suit your needs. Whether it is a shower screen, pet door or glass table, we’re here to help.

Yes, simply let us know the size and type of glass and we will take care of the rest.

We provide a high quality silicone and caulking service that can be applied once a commercial project is complete for finishing touches.

No this is not a service that we are currently providing. Check back soon for updates.

Glass thicknesses range between 3mm and 12mm. Depending on the purpose and your requirements, this will determine which thickness is used for your project. All glass supplied and installed is in accordance with the Australian Standard AS2047 & AS1288.

Yes we offer a range of different finishes, including clean cut edges, flat polished edges, rough arris edges and beveled edges.

Yes! We can now colour match an existing glass window/door with your new glass. If an exact match is not possible, we will send you a list of colour variations close to your preferred colour for your selection.

The cost varies based on the type, size, thickness and finish of glass required to repair the job. All glass is custom made to fit the area. These are all factors in determining the cost, which may range anywhere from $250 up to $900+.

Although all of our glass and installation services are of premium quality, we are mindful of offering a very competitive price. We routinely price monitor our entire range of products and services against all of our competitors. In the event where our price is higher on an equal comparison, please let us know and we will be happy to re-quote.

No, unlike some of our competitors who advertise what may seem to be a 'lower price' than ours, they often charge extra for GST, credit card charges and hidden fees. Simply Glass & Glazing is upfront and transparent with all our pricing and prefers not to trick our customers into an artificially lower price.

Yes, as part of our service we are happy to provide a free, no obligation measure and quote with every job.

Yes, you can cancel your booking at any time before installation occurs. As most jobs are custom made, if materials have already been purchased, you will be refunded the difference between the total price and the cost of the materials.

We accept Visa, MasterCard, Amex, ApplePay, GooglePay, SamsungPay, cash and Direct Deposits as payment methods.

No. We accept all major credit cards and do not charge any fees to pay for your order. However, larger jobs exceeding $2000 need to be paid via direct deposit to avoid credit card surcharges.

Yes, once you have successfully completed your balance payment, an official tax invoice will automatically be emailed to you.

No, as all work is custom made, you are required to pay a deposit and the balance at the completion of the work. Not running an accounts department helps keep our costs down so we can pass on the savings directly to you. We do, however, offer trading accounts for government departments, schools and charity organisations only. If you require special payment terms, please contact us.

We will accept purchase orders from all government departments, schools, hospitals and charity organisations only. Please contact us for details.

No. Your credit card details are sent directly to our secure payment gateway. We never see your credit card details and we do not store them in our system. All credit card information is handled via a secure connection using the latest SSL encryption technology.

Yes. All transactions are processed safely and securely through Square® using the highest level of SSL encryption technology commercially available. No credit card information is ever stored.

Double glazing is a window or door that has two panes of glass separated by a gap filled with insulating gas.

Toughened glass, also known as tempered glass, is a type of safety glass that's stronger and more impact-resistant than regular glass.

Laminated glass is made of two or more pieces of glass that are bonded together with a plastic interlayer.

Tempered glass is glass that's been treated to make it stronger and safer. It's also known as safety glass or toughened glass.

The primary difference between single and double glazing is that single glazing uses only one pane of glass, while double glazing consists of two panes of glass separated by a small gap filled with argon gas and a silicone sealant around the perimeter to prevent condensation.

A semi-frameless shower screen is a shower enclosure that combines elements of a framed shower with a frameless design. A fully frameless shower screen on the other hand is a shower enclosure where the glass panels are completed without any visible frame.

Generally not, as the damage is often too deep to polish out and will need to be replaced to prevent any further risk of injury.